Ordering
Thank you for choosing Salvage Antiques Vintage Etc.! As a small, family-operated business with a bustling brick-and-mortar store, we work hard to keep our website updated, but we always have items that we haven’t gotten around to listing. If you don’t see what you need on the website, feel free to reach out to us through the Contact Us page.
When you place an order online you should receive a confirmation from us within a few hours. If you don’t see anything within a day, make sure you check your SPAM folder and that the email address you put in your order is correct. Please reach out to us through the Contact Us page if you need us to re-send. If you have purchased multiple door plates or doorknobs, a photo of the additional pieces will be sent with this email for your approval. Please let us know if we need to make any changes to the order at this time.
Shipping
Our shipping capabilities are limited due to the unique nature of our items. We generally ship non-fragile items that fit within standard-size boxes or envelopes via USPS Ground Advantage. Each item’s description will note if it is eligible for shipping, and we will confirm shipping costs once the item is packaged up. We aim to offer you the best possible rate.
Shipping typically takes 2-4 days within the continental U.S. using the lowest-priced USPS option, though we can arrange expedited shipping if needed. Please let us know upon ordering if you need expedited shipping.
*Please note- minimum shipping costs start around $4.90, so bundling smaller items can be more economical.
Refund & Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, you may do so within 30 days, provided it’s in the same condition as received. Here’s a quick overview of our policy:
- Return Window: 30 days from receipt.
- Condition: Returned items must be in their original condition.
- Shipping Fees: Original shipping costs are non-refundable, and customers are responsible for return shipping costs.
- Refund Processing: Once we receive and inspect your return, we will notify you of approval and issue a refund via your original payment method. Please allow 5-10 business days for the refund to appear on your statement.
If you have any questions or need assistance with your order, feel free to reach out. We’re here to help make your experience with Salvage Antiques Vintage Etc. seamless and enjoyable!